Shipping & Delivery Policy
Last updated: 4-Sept-2025
At Gyanovation, we specialize in delivering IT software solutions and digital services. Since our offerings are primarily digital in nature, the delivery process differs from traditional shipping methods.
1
Digital Product & Service Delivery
- All our software, licenses, and digital solutions are delivered electronically.
- Once payment is confirmed, access credentials, installation files, or activation keys are sent to the registered email address.
- For customized IT services or projects, our delivery timelines are communicated during project discussions and agreements.
2
Delivery Timelines
- Standard Software Products/Subscriptions: Delivered within 24β48 business hours after successful payment confirmation.
- Customized IT Solutions: Timelines vary depending on project requirements and will be defined in the project proposal/contract.
- Training & Support Services: Access details or session schedules are shared within 1-2 business days of purchase.
3
Mode of Delivery
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Secure Download Link
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Client Portals
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Cloud Deployment
No physical shipping is involved for digital products and services.
4
Communication
- You will receive a confirmation email once your order or service request is processed.
- If there are any delays due to technical or project-specific reasons, our team will inform you promptly.
5
Exceptions
- Delivery timelines may extend in case of force majeure events, client dependency delays, or unforeseen technical issues.
- For enterprise-level projects, delivery milestones will follow the mutually agreed project plan.
π οΈ Support & Assistance
If you face any issues with accessing your software, services, or digital products, please contact our support team:
Email:
support@gyanovation.com
Services
IT Training
Products
Boost web testing with our no-code Selenium Automation Framework featuring easy test creation, built-in reporting, and error tracking.
Gyanovation builds customized WhatsApp Chatbots that streamline support, boost sales, and deliver personalized experiences β all on the worldβs most popular messaging app.
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